Job Overview:ÂThe  Front Desk Associate  will support front desk operations at a luxury mid-rise condominium building. It's a great opportunity to get hands-on experience, as well as build your career in property management.ÂÂÂPossesses strong communication, telephone, and customer service skills. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Assists with general concierge services and performs administrative clerical, Word and Excel document work. Walks the building premises as directed for monitoring purposes.ÂÂCompensation:  $22-24/hrÂÂFirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a clients property, the salary or wage will also be premised upon the clients directive. The base pay range is subject to change and may be modified in the future.My Responsibilities:Â
Provides a warm welcome to residents and guests.
Register guest or vendor in our System (BuildingLink)
Announce all guests to resident for access.
Direct guest(s) to residents unit
Responds to residents request in a professional manner
Responds to emergency situations in a timely and efficient manner
Monitors and controls access to the building including camera system
Maintains resident records and forms in FirstService Residential Connect.
Resolves and follows-up on all complaints/issues
Provides general concierge services (Reservations, Directions, Computer Printing)
Performs assigned administrative clerical, word and excel document work
Helps maintain a safe and secure environment throughout the building
Walks the building premises as directed for monitoring purposes
Follows safety procedures and maintains a safe work environment
Consistent and regular attendance required
Has the ability to understand and complete all required forms
Occasional overtime may be required
Must have the ability to work extended/flexible hours, weekends.
Attend and participate in designated meetings or functions as requested by the Assistant General Manager
Responds and documents resident concerns and complaints in a timely manner before escalation to management
Supervises, delegates and is responsible for all front desk operations, including but not limited to telephone, email, amenity reservation set-up, interfacing with residents, and other duties as assigned
Answers calls/emails from residents, provides assistance and follow-up, as appropriate
Understands community guidelines and refers to governing document resources
Provides training, onboarding to new hires, and ongoing leadership and coaching to all concierge team member
May be assigned other duties by the General Manager Â
Skills & Qualifications:ÂTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
High school diploma or equivalency required. College level courses in business or hospitality preferred.
Must possess strong customer service background.Â
Demonstrates excellent customer service, communication and time management skills.
Must be well groomed and maintain a professional demeanor at all times.
A general knowledge of the community to provide directions and recommendations.
Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel. Command of information system hardware/software is preferred.
Good written and verbal communication skills
Strong customer service and interpersonal skills required.
Hours:Â Thursday-Monday 3:00pm-11:30pmÂÂWhat We Offer:
Medical, dental, and vision plans (full time and part time 30+ hours)
Part time 20+ hours qualify for dental and vision
401K match
Time off including vacation, sick, and company paid holidays
Pet insurance available
Verizon discount
Tuition reimbursement
Legal services
Free emotional wellbeing and daily life assistance support for all associates
Domestic partner coverage
Health savings account
Flexible spending account
ÂAbout Us: ÂFirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.ÂOur dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.ÂExperience exceptional service with a fulfilling career in property management with FirstService Residential.ÂTo learn more about our company and culture, please visit¯www.fsresidential.com/californiaÂDisclaimer:ÂÂFirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.ÂÂQualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.ÂAll offers of employment with FirstService Residential are contingent upon a satisfactory background check.ÂÂÂ
