Remote Customer Service and Support Associate

Remote Customer Service and Support Associate

06 May 2024
California, Los angeles, 90001 Los angeles USA

Remote Customer Service and Support Associate

Entry Level Sales - WORK FROM HOME

Our ideal candidate is a person who is flexible, adaptable, and trainable. A person that is looking for a long-term career fit and wants to get their foot in the door with a company to grow is important to us. If you are interested in working with an amazing team, with full training from the ground up, weekly pay, and flexible hours; with the ability to work from home:

Your Responsibilities:

- Provide excellent customer service through active listening and help keep both internal and customer-facing support documentation up-to-date.

- Work with confidential customer information and treat it sensitively while actively providing recommendations for continuous product and process improvement.

- Aim to resolve issues on the first call by being proactive and handling open customer issues and raise when appropriate to ensure timely follow-up and satisfactory resolution.

- Handle and carefully respond to all customer inquiries

- Assist existing clients through phone and/or in person about account management, billing issues, content, and basic product application while building scalable customer-facing resources for common questions and issues.

We offer:

- Weekly pay + weekly bonuses based on performance

- Energetic, positive, supportive team environment

- Career growth and merit-based advancement system

- Structured training and leadership program

- Full training from the ground up

- Previous experience preferred but not required

- Company events and trips!

Our ideal candidate is a person who is flexible, adaptable, and trainable. A person that is looking for a long-term career fit and wants to get their foot in the door with a company to grow is important to us.

Requirements:

- Previous Customer Service and Phone Experience

- Remote office setup with an updated Laptop/Desktop

- Working evenings and in different US Time Zones

- US Applicants only due to fingerprint and background eligibility

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