JOB TITLE:
Sales Associate (Thrift Store)
REPORTS TO:
Retail Manager
HOURS PER WEEK:
Full-time Saturday-Wednesday 9:45am-6:15pm
Essential Job Duties and Requirements
Eligible to work in United States.
High School Diploma or equivalency.
Minimum of one year in a retail customer service position.
Ability to read, write, speak, and understand English.
Ability to process information through computer system and cash register.
Ability to work independently without supervision while maintaining a high level
of organization.
Ability to embrace and implement communication best practices.
Ability to continuously sit, stand, and walk.
Ability to bend, squat, climb stairs, and lift frequently.
Ability to lift up to 50 pounds.
Ability to operate and use all equipment necessary to do the job.
Ability to be flexible and available for temporary or permanent assignment to another Alpha store and/or transfer to another position as required by management.
Ability to work varied hours/days and overtime as business dictates.
Ensure a high level of customer service is maintained.
Maintain professional conduct while engaging internal and external customers.
Promote Alpha Resource Center Mission Statement.
Adhere to company and store policies, procedures and procedures, including loss prevention, and propose changes when necessary.
Maintain knowledge of store pricing and sales policies.
Anticipate customers' needs.
Resolve customer inquiries and concerns.
Report safety and security issues, personnel issues, accidents and concerns.
Attend and participate in trainings and seminars in order to remain competitive.
Continually grow and develop skills and knowledge in order to be innovative.
JOB DESCRIPTION
Sales Associate
Continued
Assist with opening and closing procedures.
Welcome customers as they enter and thank them as they leave.
Provide courteous and prompt service.
Identify customers’ needs and direct appropriately.
Ensure customers receive sale information and direct to our sister stores.
Assist with merchandising and display.
Maintain quality of store’s presentation which includes cleaning, organizing, arranging, and replenishing merchandise.
Receive, sort, tag, and price incoming donations.
Assist with pulls and markdowns.
Process sales transactions through cash register, receive payment, and ensure proper cash handling practices are followed.
Adhere to Store Policy Customer Response.
Regular, punctual and predictable attendance at work is required.
Maintain a clean, safe, and organized work area.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other duties to meet the ongoing needs of the organization.