Job Overview
We're seeking a manager to run the day-to-day operations of our Kahului rental car agency, White Glove Car Rental LLC. We will train the right person. Successful candidates have a strong sense of responsibility, are extremely reliable and on-time, have a 100% flexible schedule, and can multi task while managing their own stress level. We're seeking someone for the long term, and have incentivized this type of candidate.
Responsibilities
- Answer phone calls and texts using the company cell phone, providing info about our vehicles and services, providing quotes, and creating reservations.
- Master use of our rental software; creating, editing, and confirming reservations.
- Picking customers up from the airport with lei greetings, including loading luggage.
- Inspecting vehicles at return, documenting and charging for damage, and dropping customers off (airport or port).
- Marketing vehicles to cruise ship passengers.
- Post on social media on specified days for small business posts in Facebook groups and elsewhere.
- Coordinate with our detailing service to bring cars from the lot to the car wash area, then return them to the lot and cover them when clean.
- Assisting the detailing service with washing and detailing cars when needed, and washing cars when the detailing service is unavailable.
- Going above and beyond for our customers, ensuring they have a "White Glove" experience
We need someone who has a highly flexible schedule. We will provide relief for you 1-2 days per week during the busy seasons, and will coordinate paid time off with plenty of notice.
Qualifications
- Have a valid driver's license and be comfortable driving different types of vehicles.
- Have a sharp eye for damage.
- Be able to detect the smell of smoke in cars.
- Be able to manage tough situations with professionalism and class.
- Lives close enough to handle last-minute situations (Kahului or Wailuku)
- Able to lift heavy suitcases in/out of vehicles.
- Good with computers, social media, and practical math
- Fantastic communication skills
Job Type: Full-time salary
Pay: $60,000.00 per year
Benefits
- Paid time off (2 weeks per year)
- Paid training (90 day at-will trial period)
- Keep 100% of tips
- Use of company vehicle
- Healthcare is negotiable
- Stock options (equity earned each year). It's both ownership in our company and a yearly distribution of profits.
Experience level
- No specific experience needed, although experience in high-end customer service is a plus as is experience in a fast-paced work environment
- Must be an experienced driver who can drive and park vehicles proficiently
- Knowledge of cars (from cleaning to damage) is very helpful
Workload varies day to day, season to season. Be prepared to work every weekend.
License/Certification:
- Driver's License
- Good driving record
- No criminal record for crimes of moral turpitude
Work Location: In person (Kahului) and remote
How to Apply
I'm seeking someone who has attention to detail and can follow directions competently. To apply follow these directions precisely:
- Figure out our email address. Then email your CV to us with the info requested below. Do not call, text, or use the contact/chat form on our site or you will be excluded.
- Include a description of why you think you'd be good at the job (5 to 10 sentences)
- Include the driving distance (in seconds) from your residence to the Maui Mall
- Include no less than two examples of "customer first" thinking from your experiences in life, each one two sentences long.
- List two reasons why you might not be a good long-term fit. What I'm looking for is some introspective; what weaknesses do you have that might create issues with the job.
- List three to five questions you have for me, each a single sentence.
- This job involves work whenever we have customers, plus answering calls/texts during waking hours. Some days it's only a couple of calls or texts, other days are long. If you have an open schedule that would work for this position, please include the phrase "happily available" somewhere in your email reply.
- Organize your responses in a reader-friendly format
- End the email with "Thanks for the opportunity!"
