Patient Services SpecialistClerical West Des Moines, IowaApplyDescriptionServes as the specialist for the Patient services as a resource for appointment scheduling. Answer patient phone calls from the incoming multi-line telephone system and schedule appointments , collect payments on patient accounts, and answer general patient inquiries. Answer patient questions from a multi-line live chat system. Review, audit, and monitor all incoming appointments and payments made from the online system. Provide outstanding customer service to patients, physicians, and clinic staff. Promote a positive, professional image of the organization. Requirements; h igh school diploma or equivalent. Previous experience working in a medical office administrative role preferred. Possesses knowledge of electronic health records, medical terminology, and multi-line telephone system experience (inbound and outbound).
