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Part Time Sales Associate
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Title: GUEST SERVICE REPRESENTATIVE I / PART TIME Location: United States-Maine-Kittery Job Number: 240000ZT Job Summary: Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security and privacy of all guests. Duties and Responsibilities: Must possess a welcoming manner and positive attitude demonstrate effective communication skills professionally interact with guests answering guest questions concerning lodging facilities amenities and provides information about local attractions - Assists guests with all requests in person or via telephone including but not limited to making confirming and or cancelling room reservations collecting payments and presenting lodging receipts check-in check-out process authorized patron verification guest room assignments credit card processing etc. - Greets and welcomes guests upon sight always maintaining outstanding guest relations. - Communicates with all lodging associates and chain of command concerning operations guest issues or situations that require immediate attention. - Applies knowledge of standard operating procedures processes and rules governing patron eligibility. Receives requests and processes reservations within established guidelines. When rooms are not available provides a certificate of non-availability CNA and or alternative lodging options in the area. - Assists Front Office Manager Supervisor or Assistant General Manager AGM in handling group reservations utilizes commitment agreement for all group per brand standards. - Reconciles shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times. - Interacts with guests and receives and resolves guests complaints including but not limited to adjusting room fees adjusting check-in check-out times consistent with program policy and refers unusual issues to immediate supervisor for assistance and or resolution. Utilizes judgment and understanding of policies and procedures to better assist guests. - Registers and assigns rooms to guests issuing room keys or cards transmits and receives messages and keeps records of occupied rooms and guest accounts makes and confirms reservations presenting statements and collecting payments as necessary. - Operates a multi-line telephone system records and delivers messages as required and answering inquiries pertaining to services base facilities area attractions and travel directions. - Responsible for inventory of all keys and other supplies and or amenities maintained at the front desk. Keeps the front desk and lobby area clean and safe. - Responsible for assigned master key. Properly logs in and out using key log for record. Must report lost key to supervisor immediately for security reasons. - Assists the Front Office Manager Supervisor or AGM to train and instruct personnel assigned to the Front Desk. - Utilizes the Property Management System PMS to access guest information retrieve reservation information and change or cancel reservations as requested by the guests. Verifies registration information secures a credit card for incidental expenses and authorizes credit card for room charges. - Assists the Front Office Manager Supervisor or AGM in ensuring that the Lost and Found is utilized in Property Management System and disposal processes are adhered to according to brand standards. - Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required. - Operates POS to record sales from convenience store if applicable . May assist in maintaining and stocking adequate supply levels. - Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos correspondence required in the course of performing assigned duties. - Exchanges and maintains rotating change fund and daily log of moneys received and deposited. Securely maintains all records and access to guest safety deposit boxes if applicable. - May be required to generate and print various reports from the PMS such as Expected Arrivals Departure List In-House Guest List and Night Audit reports as well as other daily monthly or annual occupancy reports. Verifies accuracy of charges and makes appropriate changes if errors occur. - Completes all computer generated reports as assigned and notates any account discrepancies for action by management. - Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures. - May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assist with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. - May be required to assist in laundry facility and issue deliver supplies to guests. - May be required to possess a valid state driver s license to travel to other lodging facilities as needed within the normal scope of duties. - Will be required to work all shifts including weekends and holidays as scheduled. - May be called upon to maintain operations during inclement weather and other emergencies for short period of time during the absence of supervisor GM or AGM. - May be required to obtain NEXCOM Hospitality Group NHG front desk certification within 6 months of employment as well as any other requirements. Performs other duties as assigned Qualifications: GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.
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Title: GUEST SERVICE REPRESENTATIVE II / FULL TIME - RECRUITMENT INCENTIVE $1.5k Location: United States-Maine-Kittery Job Number: 2400020H Job Summary: Serves as first point of contact with guests at a Navy Gateway Inn and Suites and or Navy Lodge property and handles all stages of guests stay accommodating special requests as needed and resolving issues that may arise. Responsible for front desk operations lobby appearance guest service related office operations and the safety security and privacy of all guests. Overnight shifts are regularly scheduled. Duties and Responsibilities: Must possess a welcoming manner and positive attitude demonstrate effective communication skills interacts professionally with guests answering questions concerning lodging facilities amenities and provides information about local attractions - Assists guests with all requests in person or via telephone including but not limited to making confirming and or cancelling room reservations collecting payments and presenting lodging receipts check-in check-out process authorized patron verification guest room assignments credit card processing etc. - Greets and welcomes guests upon sight always maintaining outstanding guest relations. - Required to complete all mandatory training designated for overnight shift and is designated to fill in schedule gaps due to call-outs no-shows vacations etc. for the overnight shift schedule. Completes all work duties and reports assigned to the shift as required. - Communicates with all lodging associates and chain of command concerning operations guest issues or situations that require immediate attention. - Applies knowledge of standard operating procedures processes and rules governing patron eligibility. Receives requests and processes reservations within established guidelines. When rooms are not available provides a certificate of non-availability CNA and or alternative lodging options in the area. - Reconciles shift transactions of all accounts and outlets of the property ensuring complete balancing while maintaining guest service at all times. - Interacts with guests and receives and resolves guests complaints including but not limited to adjusting room fees adjusting check-in check-out times consistent with program policy and refers unusual issues to immediate supervisor for assistance and or resolution. Utilizes judgment and understanding of policies and procedures to better assist guests. - Registers and assigns rooms to guests issuing room keys or cards transmits and receives messages and keeps records of occupied rooms and guest accounts makes and confirms reservations presenting statements and collecting payments as necessary. - Operates a multi-line telephone system records and delivers messages as required and answers inquiries pertaining to services base facilities area attractions and travel directions. - Responsible for inventory of all keys and other supplies and or amenities maintained at the front desk. Keeps the front desk and lobby area clean and safe. - Responsible for assigned master key. Properly logs in and out using key log for record. Must report lost key to supervisor immediately for security reasons. - Utilizes the Property Management System PMS to access guest information retrieve reservation information and change or cancel reservations as requested by the guests. Verifies registration information secures a credit card for incidental expenses and authorizes credit card for room charges. - May be required to retrieve Lost and Found items and contact guests regarding lost or found items. - Logs trouble calls in the PMS and ensures the appropriate department is notified. Relocates guests to a different room when required. - Operates POS to record sales from convenience store if applicable . May assist in maintaining and stocking adequate supply levels. - Ensures all wake up calls are handled promptly and properly. Types any miscellaneous memos correspondence required in the course of performing assigned duties. - Ensures security of all guests is maintained at all times - Exchanges and maintains rotating change fund and daily log of moneys received and deposited. Securely maintains all records and access to guest safety deposit boxes as applicable. - May be required to generate and print various reports from the PMS such as Expected Arrivals Departure List In-House Guest List and Night Audit reports as well as other daily monthly or annual occupancy reports. Verifies accuracy of charges for correctness and makes appropriate changes if errors occur. - Completes all computer generated reports as assigned and notates any account discrepancies for corrective action by management. - Prepares Close Bank Report and receipts at the end of each shift in accordance with established procedures. - Prepares end of day front desk reconciliations identifying and addressing any discrepancies made throughout the day. - May be responsible for the set-up and breakdown clean-up of the complimentary self-service breakfast bar. Assist with preparing heating displaying and replenishing breakfast items available to guests during breakfast hours. Ensures surrounding area is returned to its original state and free of all left-over food by the end of designated breakfast hour. Required to obtain proper food handling certifications as applicable. - May be required to assist in laundry facility and issue deliver supplies to guests. - May be required to possess a valid state driver s license to travel to other lodging facilities as needed within the normal scope of duties. - Will be required to work all shifts including weekends and holidays as scheduled. - May be called upon to maintain operations during inclement weather and or other emergencies for short period of time during the absence of supervisor GM or AGM. - May be required to obtain NEXCOM Hospitality Group NHG front desk certification within 6 months of employment as well as any other requirements. Performs other duties as assigned Qualifications: GENERAL EXPERIENCE One 1 year of general office clerical experience that demonstrated the ability to perform clerical duties satisfactorily. AND SPECIALIZED EXPERIENCE One 1 year progressively responsible experience related to the position to be filled. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE Study completed in a college university or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.
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Title: HOUSEKEEPING MANAGER / FULL TIME - RECRUITMENT INCENTIVE $1.5k Location: United States-Maine-Kittery Job Number: 240001V1 Job Summary: Manages the Housekeeping Department at NEXCOM Hospitality Group NHG properties with 150 rooms or more. Provides onsite management and administration of the housekeeping department and laundry delivery operations for one or more locations. Ensures guests are provided adequate and timely housekeeping services and laundry operations run efficiently. Duties and Responsibilities: Establishes and ensures NHG standards policies and procedures regarding the housekeeping and laundry departments are effective and maintained. - Supervises Housekeeping and Laundry Department associates. Organizes and directs departmental training programs and maintains training records for each associate. Resolves personnel problems hires new associates and ensures adequate staffing. Evaluates associates performance and quality of work recommends awards and or corrective disciplinary actions. Monitors productivity and motivates staff to improve performance. - Develops a professional housekeeping and laundry staff to ensure adequate guest service. - Conducts written daily guest room laundry and facility inspections preparing reports as needed. Inspected areas include walls doors carpets FF E plumbing HVAC systems and laundry equipment. Takes corrective action on all housekeeping and laundry discrepancies and reports all other discrepancies to the appropriate department for action. - Ensures all equipment is properly maintained stored and accounted for. Places maintenance calls for repairs as required within procurement guidelines. - Inspects and evaluates physical condition of NHG guest rooms and public spaces for preventative maintenance and required repairs painting and furnishings to maintain NHG standards. Originates work orders for repairs to guest rooms or public areas and may review with the maintenance department Supervisor and or the NHG GM. - Verifies condition and possible unauthorized occupancy of vacant rooms notifies NHG GM of any discrepancies. - Schedules special deep cleaning programs as required. - Maintains inventory of associates uniforms prepares and verifies all departmental payroll information. Ensures all leave requests are in writing and approves disapproves in a timely manner. - Must possess a welcoming manner and positive attitude. Demonstrates effective communication skills when responding to guest requests and inquiries regarding housekeeping operations services. Refers unusual problems requests to the NHG General Manager GM for further action. - Maintains regular contact with the front office for check-outs through the use of a Property Management System PMS . - Participates in the development of annual budget and planned improvements. Manages departmental budget monitors monthly payroll and supply expenses. Maintains inventory of guest housekeeping and laundry supplies and linens places orders for necessary supplies and equipment records arrival of received goods completes invoices and submits to the NHG GM for processing. Responsible for bulk items issued from the storeroom. Responsible for coordinating supervising and completing the quarterly linen inventory as well as periodic unannounced supply inventories to detect missing inventory. - Ensures NHG operating procedures are in compliance with all state and federal regulations with regard to OSHA NAVOSH and NHG regulations. - Plans and carries out assignments with minimal supervision. Coordinates with other associates assigned to NHG as required to carry out responsibilities and advises supervisor of progress or problem areas. - Performs cleaning and laundry duties on an as needed basis to cover staff shortages or other unanticipated occurrences. - Implements all safety fire prevention MSDS and environmental industrial hygiene requirements. - Ensures security measures are maintained at all times. - Ensures guest privacy is maintained at all time - Carries out EEO policies and communicates support of these policies to subordinates. Performs other related duties as assigned Qualifications: A total of 4 years of experience consisting of the following GENERAL EXPERIENCE 3 years of experience in administrative technical or other responsible work which enabled the applicant to gain a general knowledge of hotel motel operational practices and procedures skill in dealing with others in person-to-person work relationships and the ability to exercise mature judgment. OR SUBSTITUTION OF EDUCATION OF EXPERIENCE 1 year of academic study above the high school level may be substituted for 9 months of experience up to a maximum of a 4-year bachelor s degree for 3 years of general experience. AND SPECIALIZED EXPERIENCE One year of responsible experience that provided an in-depth knowledge of hotel motel housekeeping methods and practices. Such experience should include background in most of the following procurement of supplies and equipment operational efficiency sanitation internal finance controls budgeting staffing room design and decorating or similar work which demonstrated the knowledge and abilities of the operational area. Job: Management
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Securitas Northern New England is hiring for a full-time flex security officer to support our clients in New Hampshire\'s Seacoast. Our ideal candidate is someone personable, energetic, compassionate and customer service oriented. While a background in security is preferred, we also love to train, teach and mentor individuals with little to no experience.
