Zwicker & Associates, a law firm specializing in debt collections is seeking Debt Collectors to join our team. Several openings are available. The role provides paid onsite training for four weeks including weekly pay and monthly bonuses. The start date for the role is May 20th, 2024. The pay rate is $17-$20 per hour, depending on relevant experience, with uncapped bonus potential. The office is located at 80 Minuteman Rd Andover, MA and the role is fully onsite for at least the first 90 days. The schedule is Monday - Friday, no weekends. Business hours run from 8 AM - 7 PM.
Responsibilities of a Debt Collector include:
Outbound call center, calling debtors who owe money to our clients and discuss their ability to pay and share repayment options available
Record accurate and detailed notes; update account status and card member’s information into computer system
Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives
Comply with policies and procedures of Zwicker & Associates, P.C.
Comply with FDCPA and state consumer protection laws
Other duties as assigned
Qualifications:
Above average administrative and phone skills
Strong negotiation skills
Excellent communication skills
Well organized, results driven
Effective decision-making skills
Strong listening, interpersonal, oral, and written communication skills
Basic computer skills
Preferred Qualifications:
Collections experience
Previous call center experience in a variety of customer service industries such as loan origination, telemarketing, banking, insurance sales etc.
Bilingual written & oral
Knowledge of the FDCPA and state consumer protection Laws
Physical Qualifications:
Be able to lift 5 pounds or greater
Be able to sit 90% of the work day at times
Be able to bend at the waist and be mobile when needed
Be able to read and comprehend position-specific documents and correspondence
Be able to operate a computer, phone, and/or equivalent devices
Be able to communicate in a common language with (or to) individuals or groups verbally and/ or in writing
Be able to travel occasionally when needed by the most efficient means of transportation
Be able to complete a minimum of a 40 hour flexible workweek schedule
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.
Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management.
This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off including paid holidays, and 401K with match.
This an hourly rate position plus the potential for a monthly bonus - bonus' are not capped.
EOE, drug free workplace.
Please review our Applicant Privacy Notice at http://www.zwickerpc.com/job-applicant-privacy-notice/
