75385BRJob Posting Title:Patient Experience Representative I (Cardiac Imaging)Department:CardiologyAutoReqId:75385BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (prorated for part-time positions)The Cardiac Imaging department is an important part of care of the Benderson Family Heart Center. Our clinicians in the Division of Cardiac Imaging use state-of-the-art techniques to get incredibly detailed information about heart structure and function. This evaluation plays a key role in forming treatment plans tailored to each patient’s condition and producing the best outcomes. Learn more about the Division of Cardiac Imaging here (https://www.childrenshospital.org/departments/cardiac-imaging) .The Patient Experience Representative I will be responsible for:
Patient Encounter Management:
Providing single point of contact for families to schedule required appointments during visits to BCH. May assist in coordinating appointments across multiple disciplines.
Collaborating with referring providers and practices, including assisting in coordinating second opinion requests and records reviews.
Obtaining required authorizations to compile patient and staff schedules.
Scheduling patients and supporting the patient encounter, including scheduling studies and lab tests.
Placing patient reminder calls.
Obtaining prior authorizations as needed.
Administrative:
Providing direct administrative support to several providers in the Cardiac Imaging Division.
Maintaining personal calendars for physician/supervisor(s).
Scheduling meetings, programs and events. Reserving meeting locations, ordering supplies and equipment and preparing agendas. Preparing travel arrangements.
Recording and forwarding messages, triaging calls for urgent information or services, initiating calls for emergency services.
Providing routine clerical support as needed.
To qualify, you must have:
High School Diploma / GED required; Bachelor’s degree preferred
Previous customer service or administrative experience preferred
Ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
Ability to work with diverse internal and external constituencies
Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid
