We are seeking a highly motivated dispatch and customer services focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and ensuring their satisfaction.
Responsibilities:
Respond promptly and professionally to customer inquiries via phone.
Provide accurate and detailed information
Assist customers with all dispatch calls
Analyze customer needs and recommend suitable solutions
Process all calls with professional and good skills
Maintain customer records and update information as needed
Handle customer complaints or issues with empathy and professionalism
Collaborate with other team members to resolve complex customer problems
Perform data entry tasks accurately and efficiently
Skills:
Excellent customer service skills with a friendly and positive attitude
Strong phone etiquette and communication skills
Ability to effectively communicate complex information in a clear and concise manner
Multilingual skills are a plus (e.g., )
Experience in outbound and incoming calls
Ability to analyze customer needs and provide appropriate solutions
Bilingual candidates are highly encouraged to apply
Proficient in data entry and computer skills
Join our team of dedicated professionals who are passionate about delivering exceptional service to our customers. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply today to become a valuable member of our Customer Service team!
