Our CompanyChanging the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!Our BusinessChanging the world through digital experiences is what Adobe is all about. We give everyone-from emerging artists to global brands- everything they need to design and deliver exceptional digital experiences. We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with Customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.The ChallengeWe are seeking a Director of Customer Value to act as the primary liaison for Customer leadership and partner with C-level executives within our largest, most strategic customers to guide them through their digital transformation with Adobe. This role, spanning from Sales to Post-Sales will ensure we help our customers achieve their digital transformation goals. This role will serve as the top-level authority driving alignment and coordination across various work streams, encompassing our product teams for the delivery of advanced use cases. Additionally, they will spearhead collaboration and alignment initiatives with our internal account teams. The Director, Customer value role assumes responsibility for positioning the Customer for success, prioritizing the realization of business value from the Adobe stack.What you will do:Establish C-level relationships during the sales cycle to understand customer key business objectives and metrics, and instill confidence in our ability to deliver on the expected business outcomesAct as the focal point of contact and liaison post-sale between customer Executives and Adobe teams including Product teams, Legal, Engineering, Professional Services, Technical Support, Technical Account Management, and Customer Success.Ensure a seamless transition of the customer requirements and business objectives from pre-sales motion to post-sales execution.Develop and deliver compelling, CxO-ready business presentations (return on investment & Total Cost of Ownership) aimed at driving value realization discussions.Map out customers' "as is" and "to be" business processes with the goal of identifying and prioritizing key use cases and business value driversAssisting customers in navigating internal organizational changes and implementing effective organizational change strategies.Build Customer advocacy for future marketing opportunities such as case studies and events.What you'll need to succeedThe ability to effectively influence key customer team members and internal Adobe team members, leading complex discussions that can occur at any point in the customer lifecycle.Strong executive presence and presentation skills, comfortable collaborating with and presenting to C-suite executives (CIO, CMO, CFO, board-level)Self-starter comfortable initiating and leading programs within a fast-paced environmentStrategic problem solver who demonstrates an ability to create the future through effective customer engagement and achieves business resultsYou thrive in working collaboratively and cross-functionally, particularly with Sales, Customer Engineering & Customer Success, and other key partnersExtensive relevant experience in digital transformation, value consulting, value engineering and/or a background in complex technology delivery/transformation programs.A passion for technology and digital marketing strategyAn ability to understand and communicate the path to business value through technology transformation.Working knowledge of how Marketing, Engineering, and Product teams function, particularly in the areas of Data Engineering, Personalization, and Customer InsightsOur compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $205,900 $345,700 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.Adobe is proud to be anand affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, emailor call (408) 536-3015.Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other's employees.Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.Minimum Salary: 31200.00
Maximum Salary: 31200.00
Salary Unit: Yearly
