TELUS Agriculture & Consumer Goods is a great place to work. You can see it in our team members. The diversity of the team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative technology solutions we offer.Our team members include people like you – enthusiastic, innovative, passionate and energetic. We believe that you'll find our high-performance culture personally fulfilling, professionally challenging and financially rewarding.Here's the impact you will make and what we will accomplish togetherTELUS Agriculture & Consumer Goods is leveraging our world-leading technology and innovation to create better producer-to-consumer outcomes. To do this, we are creating a unified, trusted and sustainable value chain that enables the most efficient production and logistics outcomes, while lowering the impact on the environment. We deliver actionable digital solutions and data insights that connect global supply chains, improving the safety, quality and sustainability of food and consumer goods, all in a way that's traceable and clear to the end consumer.We offer an unmatched suite of innovative solutions and purpose-built applications for every participant in the supply chain, from seed manufacturers and farmers through to grocery stores and consumer goods companies. Our solutions are comprised of the latest technologies that enable our customers to optimize their businesses and move goods through supply chains with more accuracy, efficiency and profit to get the right products to shelf, at the right time and at the right price, creating more sustainable production and consumption outcomes.Our Software Services Team provide first class support and training services to our large and varied Farm and Agronomy solutions customer base. You will be dealing directly with our customers, to provide product support ranging from functionality-type inquiries, training scenarios, software licensing, and error diagnosisYou will need to be able to combine excellent customer service with great organizational skills and be an enthusiastic team player; you will be expected to work hard, push the boundaries, and take responsibility to delight our customers. You will have plenty of opportunities to learn things that are not listed in this job description, but we have done our best to describe below what is involved in this role.To be effective in this position, an individual must exhibit an amenable personality with a good attitude while showing persistence and patience in a polite manner.Here's How
Providing multi-channel support and advice to resolve customer queries via phone, email and chat.
Investigating and troubleshooting issues across a variety of software products.
Setting up screen share sessions in order to troubleshoot more complex issues.
Logging all interactions on in house CRM system.
Gaining detailed knowledge of our products, brand and customer base.
Proactively maintain a high degree of expertise across our products and the agricultural industry.
Communicating effectively with colleagues and customers across the business.
Involvement in proactively creating additional learning resources to allow customers to self-serve.
Collaborating with the wider team on additional project work as the opportunities arise.
Providing exceptional customer service to our customers, ensuring that they feel happy and satisfied
What you bring to this role
Exhibit self-motivation, efficiency and team working
Have strong oral and written communication skills
Have a good numeracy and IT skills
Have fine attention to detail and good time management skills
Enjoy working within a busy department, actively contributing to ideas and initiatives to grow and meet their goals
Be inquisitive and proactive – showing an appetite to problem solve, demonstrate ability to work both independently and as part of a team
Show aptitude for learning and developing new skills
Be comfortable working across teams in different locations
Identify and assess customers' needs to achieve satisfactory resolution
Provide accurate, valid, and complete information by using the tools/methods provided
Stay up to date on relevant technologies entering the market
Must have a strong understanding of agricultural technology concepts
Basic GIS experience a plus
Production agriculture exposure and/or knowledge a plus
Be passionate about delivering excellent customer service
Job InformationLocation - RemoteEmployment Type - Full TimeCareer Stream Level - S2The US base salary range for this position is $40k- $50k USD. Our salary ranges are determined by role, level, and location. Within that range, individual pay is determined by work location and a variety of factors, which may include but are not limited, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held. All candidates are encouraged to apply.Your recruiter can share more information about the specific salary range for your preferred working location during the hiring process.In addition to your salary, TELUS Agriculture & Consumer Goods offers benefits such as, a comprehensive benefits package, incentive and recognition programs, and 401k contribution (all benefits are subject to eligibility requirements and may be dependent on country of residence).Join usCollectively, our talented team and integrated solutions uniquely position us to transform collaboration within the industry at a global level, empowering and connecting producers to consumers for a more efficient, sustainable future.Everyone belongs at TELUS Agriculture & Consumer Goods. It doesn't matter who you are, what you do or how you do it, at TELUS Agriculture & Consumer Goods, your unique contribution and talents will be valued and respected. Because the more diverse perspectives we have the more likely we are to crack the code on what our customers want and our communities need.Do you share our passion for enabling remarkable human outcomes?Together, let's make the future friendly.AccessibilityTELUS Agriculture & Consumer Goods is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process#LI-Remote
