Role: Quality Assurance Agent
Location: In Office Role (No remote opportunities)
Job Type: Fixed term position (Contract end date 6/30/2024)
Schedule: Monday to Friday-8-5pm
Travel: 0%
This role is instrumental in helping to identify motorists who illegally pass stopped school buses, endangering the lives of young children.
Candidate will have a background in Quality Assurance and Data Analytics, with a strong emphasis on researching/correcting errors in a high-volume data entry work environment. Capable of escalating issues and supporting process improvements.
Responsibilities:
Analyze and review large volumes of processed video events and provide validation to processed citations for accuracy.
Responsible for validating and enforcing the accuracy of all processed events, requires keen attention to detail for identifying false positives, errors, and recovery options within the department.
Identify and recover all possible missed citations which directly impact our business effectiveness, reputation, and revenue.
Record, analyze, and distribute statistical information.
Accurately document and correct each error found in quality review, providing performance feedback to leadership.
Understand and strive to meet or exceed Quality Assurance metrics/KPI’s while providing accurate and quality evidence packets by adhering to standards and guidelines.
Verify the accuracy of work in the evidence package creation and printing functions to ensure overall quality.
Responsible for assisting the Quality Assurance Team Lead with meeting operational objectives by contributing data input as well as supporting the entire operational team in cross-training initiatives to assist departmental workload.
Qualifications:
High school diploma or GED required.
1 to 2 years of experience in Quality Assurance, Data Analytics, or a similar role.
Superior level of attention to detail and proficiency reviewing and editing online video content.
Excellent communication skills and strong analytical abilities (critical thinking and problem-solving skills).
Adaptability and Flexibility. The ability to work well in a fast-paced, dynamic work environment.
Ability to perform repetitive work (meet hourly quotas of video reviewing/evidence packet creation).
Superior level of attention to detail and accuracy in a repetitive, task-oriented environment.
Strong time management and organizational skillset.
Demonstrated intermediate level (or above) proficiency in Microsoft Office Suite products (MS Office, Excel, and Word)
Proficiency with technology (navigating cloud- based resources, IT software, and internet platforms
