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Volunteer Assistant- Chambersburg Hospital-Location: WellSpan Health, Chambersburg, PASchedule: PRN/Per DiemSign-On Bonus EligibleRemote/HybridRegularApply NowSee More EventsPRN (As Needed)Hours will rotate Monday thru Friday with two other people. Hours are PRN only between 11AM and 3PM EST.General SummaryProcessing all incoming and outgoing mail, and related mail activities, in addition to various clerical duties as data entry at main desk in volunteer services, written communication and correspondence as Front Desk receptionist duties (Cross trained position).Duties and ResponsibilitiesEssential Functions:
Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.
Maintains confidentiality.
Demonstrates dependability, to include attendance and punctuality.
Is accountable - takes initiative and ownership of issues.
Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families.
Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.
Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.
Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.
Represents willingness/enthusiasm to create, embrace and facilitate change.
Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.
Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.
Encourages others by providing recognition and support.
Improves employee and organization's performance by removing roadblocks and empowering staff to take ownership and to be self-directed.
Ensures that a performance improvement plan and/or disciplinary action is initiated where needed to assist employees to achieve performance standards.
Thinks critically; utilizes sound judgment; promptly reports potential risks.
Maintains state of art knowledge of area of specialty, healthcare trends and practice and populations served.
Maintains a level of computer literacy appropriate to their role.
Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.
Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned.
Adheres to National Patient Safety Goals.
Completes required reports (e.g. PI Dash Boards, benchmarks, etc.) on time.
Insures that 100% of all employees have current licenses, completed yearly health checks, CPR, orientation or re-orientation, where applicable.
Completes 100% of employee evaluations on time, in a thoughtful and constructive manner. For non-bargaining employees, follows established guidelines for recommended increases.
Displays ability and skill in budget development, monitoring, and remaining within budgetary limits. Flexes costs downward when necessary, especially when scheduling and monitoring hours worked.
Evaluates operations from a workflow perspective and responds appropriately, redesigns per customer needs and competitive benchmarks.
Demonstrates responsibility for proper postage rates.
Willingness to help others without being asked.
Maintains a high standard in scheduling volunteers, error-free scheduling.
Coordinates time off with Director to assure office coverage.
Maintains a high productivity level in mail center and front desk duties with accuracy.
Reports quarterly in a timely manner, all goals and achievements accomplished.
In the absence of the administrative secretary, covers front desk in Volunteer Services, as needed.
Assists with filing and copy work.
Adapts to changes in workload and schedule by performing other duties as assigned.
Demonstrates computer skills to facilitate written communications, files, and other reporting functions.
Coordinates and schedules appointments and interviews for the Director.
Administers policy and procedure when enrolling new volunteers starting service.
Prepares work orders and purchase requisitions for volunteer services and mail center as requested and needed.
Ensures prompt delivery of urgent mail items.
Assists the Chambersburg Hospital Auxiliary as required.
Mentors and trains new employees and volunteers.
Responsible for other related office/clerical duties.
Responsible for all supplies, equipment, equipment maintenance, and postal service fees, etc.
Completes other special projects for volunteer services and mail center, as requested.
Responsible for all mailing processes and procedures, complete coverage of this department.
Ensures prompt delivery of perishable incoming mail, and urgent mail.
Performs safely in opening questionable mail and follows suspicious mail procedures.
Responsible for identifying, receiving, sorting, checking and distributing mail.
Maintains records, prepares reports with emphasis on accuracy.
Prepares volume mailings by operation of postal equipment, supports cost control measures by presorting and batching outgoing mail etc., for discounted postage.
Processes all outgoing mail on a daily basis - Monday through Friday.
Distributes all priority mail on day it is received, able to sort mail from necessary to junk and follow through accordingly.
Accesses Pitney Bowes web site for reports and accounting on line.
Completes a performance report quarterly.
Accesses US Postal Service website.
Required for All Jobs:
Performs other related duties as identified.
WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.
WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Physical Demands:
Standing - Occasionally
Walking - Occasionally
Sitting - Frequently
Reaching - Rarely
Talking - Frequently
Hearing - Frequently
Repetitive Motions - Occasionally
Eye/Hand/Foot Coordination - Occasionally
QualificationsMinimum Education:
High School Diploma or GED Required
Work Experience:
Less than 1 year Experience applying customer service behaviors and communication skills Required
Less than 1 year Working relationships with volunteers Preferred
Less than 1 year Postal experience Preferred
Knowledge, Skills, and Abilities:
Proficient in use of computer, fax machine, and related equipment
Core Values: Integrity, Compassion, Excellence, Service
Annual Health Screening with Infection Control and Blood Borne Pathogens Education
Safety Awareness: Hospital Fire, Safety, and Disaster Procedures
Confidentiality: Maintains Employee and Patient Confidentiality.
Attendance: Regular attendance is an essential function of the position
Apply NowYou’re unique and you belong here.At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atemployment@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.
