LaFrance Corp is currently seeking a dynamic Customer Service Representative to join our Account Services Team. Candidates must be highly motivated, and capable of working independently and as part of a team.
WHO WE ARE
LaFrance Corp is a worldwide leader in the manufacturing of three-dimensional corporate logos, branding solutions, image enhancement, and electronics plastic enclosures. Our customer base consists of various global industry leaders in consumer and professional products; including but not limited to; sports equipment, audio, automotive, motorcycles, appliances, mobile devices and eyewear. We support our customers in promoting their corporate image through innovative materials and designs for manufacturing solutions. LaFrance Corp is a privately owned business founded in 1946. Our corporate headquarters is located in Concordville, Delaware County, PA. LaFrance Corp is a creative work community with a strong corporate culture and fundamental core values such as Family, Teamwork, Use of the Creative Process, Respect for our Roots, Love of Technical Challenges, Honest and Fair, and Home-Grown Management.
The Customer Service Role
The Customer Services Representative works with the Account Teams and the Customer to provide on-time manufacture and delivery of branding products.
Detailed responsibilities include:
Communicates effectively with customers regarding status and details of orders
Creates, edits, and acknowledges sales orders both manually and via electronic portals; Identify special requirements and communicate them to the Production planning team
Creates, edits, and maintains customer and part specific master data including Customer billing and ship-to information, customer part number cross references, customer pricing
Capable of resolving customer issues through various communication channels
Communicate and coordinate with internal team members to support excellent performance for our customers
Maintain accurate records of customer interactions
Requirements:
5+ years of customer service experience in a manufacturing environment
Associate’s or Bachelor’s Degree
Excellent organizational and time management skills
Strong written and verbal communication skills
Advanced experience with Microsoft Excel, including pivot tables and lookup functions
Detail-oriented individual
Must quickly learn and be comfortable navigating customer web portals
Must be very professional and well-spoken over the phone
We seek candidates that share the following Values:
Passion for learning and creating results
Eager to be a major contributor to a championship team’s success
Love of challenges
Respect for all employees as family members
Commitment to support our Corporation in living our Core Values
Benefits include medical, dental, vision, life and disability insurance, tuition reimbursement, accrued paid time off, 401K Plan, and a fitness center on the premises.
For a full description of our Company products, please view our website at www.lafrancecorp.com
