- Greet and welcome visitors in a professional and friendly manner
- Check-in and check-out guests, ensuring accuracy of information
- Answer phone calls, take messages, and redirect calls as necessary
- Maintain cashiering responsibilities as per Front Office procedures according to hotel policy
- Maintain high standards of personal appearance and grooming which include wearing the proper uniform when working (per brand standards).
- Maintain office supplies inventory and place orders when necessary
- Maintain a clean and organized front desk area
- Assist with event planning and coordination
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns with empathy and professionalism
- Process payments and maintain accurate records
- Assist with reservations and room assignments
Experience:
- Previous experience as a receptionist or in a similar role is preferred
- At least 1 year of progressive experience in a hotel or a related field preferred
- College course work in related field helpful
- Previous supervisory responsibility preferred
- High School diploma or equivalent required
- Must be able to work independently and with minimal supervision
- Proficiency in Opera Reservation software is a plus
- Strong organizational skills with the ability to multitask and prioritize tasks effectively
- Proficient in basic computer skills including Microsoft Word
- Proficient in basic math skills which including cash handling
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Excellent communication skills, both verbal and written
- Attention to detail and accuracy in all work performed
- Ability to work independently as well as part of a team
- Must be able to work in a self-managed environment
- Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
If you are looking for a dynamic role in a fast-paced office environment, this position may be the perfect fit for you. Apply today to join our team as a Front Desk Receptionist!
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Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as required to meet the ongoing needs of the organization.
