Polyfab Plastics & Supply, Inc.
820 N. Cedarbrook
Springfield MO 65802
Polyfab has been a staple of the SW Missouri manufacturing landscape since 1972 and has prided itself on a customer first focus and care for the Polyfab associates. Polyfab creates industrial plastic products for a vast array of needs in a variety of industries including pharmaceuticals, marine, food services, aircraft, consumer products and manufacturing tooling. These products are all made in Springfield, Missouri in their 60,000 sq. ft automated facility and shipped globally. After more than 45 years, the Polyfab team is committed to continually providing excellence all over the world.
ROLE AND RESPONSIBILITIES
1. Build sustainable Customer relationships through open, honest, and interactive communication.
2. Customer Account Setup & Maintenance
Account setup in PF systems
Order Entry
Customer Change Request Facilitation
Customer Satisfaction Surveys and Data Collection
3. Internal project expediting & reporting.
4. Customer Issue Resolution
Ensure customer issues are fully understood.
Work with internal PF team to determine the root cause.
Develop and Communicate potential solutions with the customer.
Expedite the selected solution.
Follow up with the customer to ensure resolution.
5. Key Customer performance reporting with PF Team.
6. E-Commerce Sales.
7. Maintain online Polyfab accounts for direct sales to consumers.
8. Maintain inventory levels for online sales.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Strong communication and presentation skills
Familiarity with CRM and ERP systems and practices
High school diploma or equivalent
Associates Degree, in related discipling
o Communications
o Business
o Marketing
PREFERRED SKILLS
Bachelors Degree
o General Business
o Business Communications
3+ Years Industry Experience
Familiarity with ISO 9001 Quality systems
